No doubt the best hotel in Sihanoukville.
The rooms are really well build with clean, modest decor without being overly lavish, amazing bedding (I was thinking to ask for there bedding supplier as would like to have same at home) , spacious , spotless clean bathroom with a BATH. No wall mounted shower heater but build in shower with top “rain” option (still rare in Cambodia) , staff is really friendly and helpful, with good English (and overheard Chinese) . Buffet style Breakfast with great plentiful options of western and Khmer food , hot and cold drinks and 2 stations for fresh noodles soups and eggs .
Honestly.
If you in Sihanoukville, this is the best option you have …
This is the third hotel we stay during our trip to Sihanoukville and Koh Rong and this is the worst one!
First room we get smell like a pee and the room slippers smell like a rotten feet! We complain it to the front staff and the imediately send the housekeeper to clean it. When we arrived at the room,the floor extremely wet,seem like they just mop it. At night,our ceiling leaking! And again we call the front desk and they allow us to change the room.
The second room also worst! I found a human hair inside the bathtub( obviously its not head hair.lol) and found cockroach at the bathroom amenties too.
The breakfast is basic,location is nice.
Only good thing bout this hotel is the staff! Thanks to the guys who work at the main door. He is so nice to help us bring our bag & help to call the taxi for us.
Overall, I feel that the cleanliness and service are somewhat lacking for the price. The staff’s responsiveness is poor, the in-room telephone is out of order, and room service takes an excessively long time.
The location is quite congested, and regarding electric vehicle charging, only Chinese-standard chargers are supported. While underground parking is provided due to limited space, it is extremely dark because the lights are kept off, and one must go outside to get from the basement to the first floor, which is inconvenient. Generally, the staff appear very under-trained. I don’t see much potential for improvement for this hotel.
Has potential, breakfast could have better options...some buffet dishes were probably wasted due to lack of people checked in at this hotel.
I liked the gym and the rooftop pool.
Lack of restaurant options other than Chinese, not enough Khmer presence here, near casinos.
Perfect for night stay for boat transfer to Koh Rong, didn't eat here as there is so much choice in the town, but the cocktails were good on the rooftop bar, great views, staff very helpful, room very clean and comfortable, good shower would recommend
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Frequently asked questions
Can I book this hotel here?
Not directly. RIVA Hotel SHV is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 12 792 888, or through the request form on this page.
Where is it?
Preah Sihanouk, Cambodia
How much does a night cost?
From $55 a night, as shown on the hotel's own website. The hotel confirms the exact rate for your dates when it answers your request.
Is it wheelchair accessible?
Yes, the entrance is wheelchair accessible according to the hotel's Google profile. Ask the hotel about the rooms and bathrooms before you book.
