Frequently asked questions

No. You book with an email address, and an account is created for you with that address so you can find your booking again. A single-use link in the confirmation email signs you in — there is no password to choose.

Yes. Availability is read live from the hotel's own management system, and your reservation is written straight into it. A room you can select is a room you get — there is no hotel to wait for, and no request to be accepted.

Two kinds of listing exist here. Partner hotels run on the Heroes management system, so their prices and availability are live and you can book them. Directory hotels are ones we know of and publish the facts about — we have no live availability for them, so you can only send them an email enquiry. Every page says which it is.

The cancellation terms are the hotel's own and are published on its page before you book — read them there, because they differ from one property to the next. Changes and cancellations go through the hotel directly; their contact details are on your confirmation email.

No. The price you see is the hotel's own price, and nothing is added on top of it — no booking fee, no service charge, no commission taken from what you pay. That is the whole point of booking direct.

Two ways: cash at the hotel when you arrive, or by card online. If you choose cash, nothing at all is charged when you book — you simply pay at the desk.

The price shown is the one the hotel quotes for the room on your dates. Where a property charges a local tax or a per-person fee separately, it is stated on its page — we do not hide a cost to make a number look smaller.

Each property quotes in its own currency, shown next to the price. In Cambodia that is almost always US dollars, which is also what hotels take in cash.

From guests who actually stayed. A guest who booked here is invited by email after check-out to rate the stay; nobody else can write a review, and none can be bought. Where a hotel has no review of ours yet, we show its public Google rating instead and label it as Google's. A hotel with no score has not been rated yet — it does not mean it was rated badly.

No. There is no paid placement anywhere on this site — not in the search results, not in the city pages, not in the comparison tables. Bookable hotels appear before enquiry-only ones because you can actually book them, and that is the only thing that moves a listing up.

The hotel, directly. Their phone number and email are on your confirmation. There is no call centre between you and them — that is what booking direct means.

Properties running on the Heroes management system switch listing on from their own dashboard, and their rooms, prices and availability appear here within minutes. If you do not use Heroes yet, start from the "List your hotel" page.

No commission is taken on a booking made here. The reservation lands in the property's own system exactly as if it had been taken at the desk.