Terres Rouges Lodge

Sister Sinay

5 months ago

4/5

If you want to try a little colonial opulence and antique splendor, this is your place. But be ready to pay the price... opulence is not inexpensive. The grounds are immaculate as are the views of the lake. The entryway corridor is worth the price of admission in and of itself. The staff and especially the owner leave a little to be desired, even more so in a place of this caliber. If the overnight price is too steep, visit the bar, The Drunken Elephant, on the grounds

Asmita Ram

a year ago

5/5

Love, love love this place! Stayed here a few times for a wedding, leisure and business. Got to see elephants with this hotel on my latest visit. The food is good. The pool, rooms and garden... majestic. The view of the lake from their restaurant is like something out of a movie come sunset time. Highly recommend. Also the staff that are hired are Indigenous People from the jungles of Ratanakiri so English does not come easily to them so please be patient with them as they are really hardworking and hospitable people.

Chesda Chantep

a year ago

1/5

The room decorations were pretty decent, but $85 for a room with old, rusty facilities is overpriced. However, the real issue wasn’t the room—it was the people running this place. The general manager was, without a doubt, the rudest, most immature, and most unprofessional person I’ve ever encountered. Most of the staff had the same attitude, except for a few who provided the bare minimum level of customer service. It honestly felt like a family-run business where unqualified people just came together to run a hotel. I will never step foot in this place again. Avoid it unless you enjoy dealing with terrible management.

Ju Nior

a year ago

1/5

Terres Rouges Lodge was an absolute nightmare. The general manager was unbelievably rude, immature, and unprofessional, it honestly seemed like she wasn’t even educated, judging by how she treated my team. Instead of helping with our huge group check-in, she stood on the porch complaining about us in full view of everyone, while her team’s incompetence was clearly the problem. The customer service overall was abysmal. The receptionist kept demanding payment even before we had properly checked out, and the restaurant guy was openly complaining about us right in front of our eyes. Where’s your sense of customer service?! Every single second at the hotel felt like a nightmare. Not only did the general manager do nothing to facilitate the check-in process—she didn’t even greet us or smile—but our welcome drinks were just left on a tray for us to find on our own. It felt like she was there merely for decoration, which is saying something because even decorations have a purpose! The hotel was inflexible and rejected every little request, making us feel like we were begging for free lodging at $85 per night for multiple rooms. I wasn’t expecting royalty treatment, just the bare minimum respect and customer service that we paid for. On the day of check-out, I stayed silent to avoid a fight, but she continued throwing snide remarks at me. I have no idea what her issue was with our team or how someone like that became a general manager in what seems to be a family-run business where

Mao N

3 years ago

5/5

I wasn't expecting this hotel to have such a nice environment in addition to locating next to a lake. Good size room, and was very nice and clean. The restaurant setting was amazing - open space. Can view the lake while enjoying your meal. The food was great! I had only ordered Khmer dishes during my four nights stay though. The staff were very friendly, professional and helpful. The daily rate was reasonable. Small minuses: thin wall, no TV reception, and a few friendly (or not) bugs. Definitely will be coming back.