Sun Chakra Boutique Hotel is a small hotel on Street 172 in central Phnom Penh, Cambodia. Rooms come in more than one tier, including standard doubles and superior doubles, so it is worth checking which category you have booked and what it includes before you arrive. The building has no elevator, and staff have been known to carry luggage up the stairs for guests.
The hotel handles the everyday parts of a stay directly: reception can arrange onward travel and transport bookings, coffee and water are available to guests at no charge, and the property is gated and staffed for security. Reception operates around the clock, and room changes have been made late at night when equipment such as air conditioning has failed.
It suits travellers who want a compact, staffed base in the middle of the city, close to the bar and nightlife strip, and who plan a short stay rather than a long one. Gues...
Central Street 172 location
Free coffee and water
Travel arrangements at reception
Standard and superior doubles
Gated, secured property
Staff assistance with luggage
The area
The hotel is at 142A12 Street 172, Phnom Penh 120208, in central Cambodia's capital. The immediate surroundings are dense with bars, so the street is busy into the night. Tuk tuks are the usual way to get around from here. Guests describe the location as convenient for getting to other parts of the city.
Good to know
There is no elevator, so expect stairs to upper floors; staff have helped guests carry bags up. Reception is staffed late — guests have been moved to a different room at 1am when air conditioning failed. Room categories differ in price and size, and a booked superior room may not be available on arrival, so confirm your category at check-in. Free coffee and drinking water are provided.
Great location and friendly staff especially Nika in daytime reception!! Helpful in every way especially helping me recover phone lost on tuk tuk.
Also changed my room at 1am when a/c failed...great coffee and water free and I'll definitely return next PP stay!
We booked 3 nights in the superior double room as it looked nice for our first nights in Cambodia. We arrived at 12:30 after spending 18 hours travelling from the uk to get here. When we arrived we were taken to our room very quickly but I was very disappointed in the room as it was nothing like the photos, I soon realised that it was the standard double which is significantly cheaper but I had already paid for the superior 2 weeks prior. When I asked to be moved to the room I paid for I was told there were none available but there would be in the morning but I would not be refunded for the difference. We were not happy with this decision as we could clearly see the empty superior rooms and they tried to gaslight us into thinking we didn’t book the correct room. After spending an hour waiting for the person at reception to finish speaking with the manager on the phone I got a notification on booking.com saying that I was put down as a no show. The bed sheets were dirty and stained, the toilet seat was broken and there were rat droppings in the bathroom. We then decided after that at 3am we would stay in the room we got and leave first thing in the morning.
DO NOT BOOK THIS HOTEL!
This hotel deserves a zero rating if that were possible. It's out of kindness that I award it one-star. I had the most harrowing experience here for several reasons:
1. The towel on the toilet had remnants of rat poop on it. I immediately alerted the staff, who proceeded to lock the bathroom door behind him, do a terrible job at cleaning the poop off the towel, turning it into a bathroom doormat, and then gaslighting me into believing there was no towel there in the first place. First RED FLAG. I then kicked the towel with the poorly cleaned poop from the room. The shower area also had some traces of the rat feces just lying around.
2. As you enter the bathroom, there's a stench, a vile smell that feels like it's coming from a septic tank. It was DISGUSTING. I couldn't stand to be in there, let alone do my business. I was afraid to even take a shower not knowing if I'd catch an infection.
3. The room smells like mould, and the stench from the bathroom travels into the room, leaving that unsettling feeling of dirt and a lack of proper hygiene.
4. As someone who is deathly terrified of roaches and presuming the night couldn't get any worse, I spotted a giant cockroach coming out of the bathroom, further preventing me from using it.
5. The staff are very uncooperative, and have no remorse when you express your woes to them. There's no refund available here and we'd booked it for two nights. There are disclaimers all over the hotel stating that they
Great stay. Friendly staff. Very kind and helpful. Always happy to see you. They make travel arrangements for you. Serve wonderful coffee ☕. Private and secure Hotel. Clean and tidy, most importantly it's quiet and no disturbances. Enjoy your stay ✨💐🤗💯🥰💌
The behaviour of the reception and staff is not good! They are asking me questions regarding the hotel! I want to talk with the owner or the manager! Receptionist don’t know how to talk ! He think I am slave ! Its humble request to owner to ask the receptionist why he is talking so rudely !
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Frequently asked questions
Can I book this hotel here?
Not directly. Sun Chakra Boutique Hotel is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 71 927 9972, or through the request form on this page.