We booked a family-connected room with river view(it was clearly written in the voucher), and expected a scape which the river is widely visible. However, the room we got had a view of a parking lot with only little amount of river visible. So we called the lobby to change our room, but the new room was much cheaper residence room. Because we thought the room at thr first was much more valuable, we stayed in the room with small amount of river visible. I was not satisfied with tje service the hotel offered.
I recently attended a 2.5-day seminar at this hotel, and unfortunately, the experience was highly disappointing. While the location is excellent, the service and catering fell far below expectations for a hotel of this star rating.
The food provided during our lunch and snack breaks was subpar, but the most concerning issue was the fruit, which was old and, in some instances, clearly had mold on it. This is a serious hygiene concern. Furthermore, the majority of the staff were unwelcoming and did not seem interested in providing quality service. Great location, but a very bad experience overall.
Really good experience overall with no major complaints.
The environment was comfortable and nicely arranged.
Staff were helpful and made things easy.
Everything was delivered with good quality.
It’s the kind of place you can rely on.
Simple, enjoyable, and well executed.
Would recommend giving it a try.
I have stay at Sokha Phnom Penh Residence and it was a big and nice hotel. Warm welcome from staff with excellent services. Big rooms with nice decoration, big swimming pool and gym. Breakfast was great with variety of food. Roof top sky bar where you can enjoy sunset with delicious dinner and drink.
I absolutely will return back!!!!
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