2 months ago
I am writing this review to warn others about the incredibly poor experience I had at this establishment, where both the service and the facilities are completely unacceptable. My stay was plagued by a leaking room that left water pooling on the floor, posing a significant hazard. When I reported this, the staff showed zero interest in resolving it. Instead of offering a solution or a room change, they were dismissive and insisted on handling things their own way, leaving me in a compromised, unsafe environment. The situation was made worse by a complete lack of transparency regarding their processes. I encountered major issues trying to use a coupon; not only was I unable to redeem it for the promised value, but I was also given contradictory and incorrect instructions by various departments. Nothing was clear, and trying to get a straight answer was impossible. What truly defined this experience, however, was the consistent rudeness. From the convenience store staff to the reception desk, the service was hostile. The reception staff, in particular, seemed to lack basic problem-solving skills and were incredibly unprofessional. When I requested to speak with a supervisor or someone higher up to address the leaking room and the billing errors, they flatly refused to escalate my concerns, effectively blocking any path to a resolution. I cannot recommend this establishment to anyone. Between the poorly maintained facilities and a staff that is actively rude and unhelpful, it is
