Phnom Penh 51 Hotel & Residences sits at No.17, St.51 (Pasteur) Corner, Chaktomuk, St 262, in the heart of Phnom Penh. The property operates 24 hours a day and combines hotel rooms with residence-style accommodation, making it suited to both short stays and longer visits.
On site, guests have access to a rooftop pool, a rooftop sky bar, a gym, and a spa. Complimentary breakfast and complimentary parking are included, and the food offering spans both Asian and Western dishes. The rooftop pool looks out over the city skyline and is often mentioned as a defining feature of a stay here.
The hotel suits travellers who want a central base in Phnom Penh with hotel-style services and leisure facilities such as a pool and spa, including families and guests travelling with children, based on the quiet, easy-going atmosphere reported on site.
Rooftop pool with city views
Rooftop sky bar
Complimentary breakfast
Complimentary parking
Gym and spa
24-hour operation
The area
The hotel is located in central Phnom Penh, at the corner of St.51 (Pasteur) and St 262 in Chaktomuk. This central position is described as a convenient base for exploring the city.
Good to know
The hotel operates 24 hours a day. Complimentary breakfast and complimentary parking are included for guests.
Friendly staff and a pleasant atmosphere overall, and I appreciate the efforts of the team. However, a few areas could be improved to better reflect the facilities shown online.
The gym was disappointing, it did not seem very clean, there were no fresh towels or water available, and some equipment felt unsafe or impractical (for example, some weight plates did not fit the bar properly, which made little sense). Air conditioning would also make the space much more comfortable.
Breakfast was acceptable, though not quite what I expected. The coffee machine was broken, but staff kindly offered to make coffee elsewhere, which I appreciated. However, pastry selection and quality could be improved. As someone who enjoys a nice coffee and pastry in the morning, this was a bit disappointing, especially as takeaway to the room was not allowed.
I hope this feedback is taken constructively, as the staff have been friendly and there is potential for a much better guest experience.
I had a great stay at this hotel. The front desk staff were welcoming and professional, and the room was clean, comfortable, and luxurious. The food was excellent, with a wide selection of both Asian and Western dishes. The rooftop swimming pool was definitely the highlight of my stay, offering an amazing view, especially at night. Overall, it was a wonderful experience, and I would gladly stay here again in the future.
Good Location, But Poor Management and Service
The hotel has a good location, but the overall management and service were disappointing.
We requested an extra pillow and were told it would be delivered the next day, but it never arrived. The staff showed little urgency or responsibility in handling simple requests.
We also found masking tape around the corners of the toilet, which made it look like maintenance or painting work had not been properly completed.
There were also cockroaches coming from under the bed. We informed the front desk, but no proper action was taken.
The biggest issue was the staff’s attitude. They appeared uninterested and lacked responsibility when dealing with guest requests and basic hotel maintenance. The problem was not just the facilities, but the poor attitude and lack of follow-up from the management and staff.
Breakfast also had very limited choices.
Overall: Good location, but the poor service, lack of maintenance, and staff attitude made the stay disappointing. The management needs to take guest complaints and hotel maintenance much more seriously.
A hotel that has unfortunately seen much better days
This hotel must have been a really beautiful and impressive property in the past. Unfortunately, it is very obvious today that far too little has been invested in maintenance and upkeep over the years. That is a real shame, because the hotel and its facilities clearly have a lot of potential.
The staff were consistently friendly, kind and helpful. Unfortunately, even the staff cannot compensate for the many problems and signs of deterioration throughout the property.
Our room had been partially renovated and was generally okay. However, we were travelling as a group and saw several other rooms, and the differences in condition were quite significant. Some of the other rooms were in a considerably worse and much more run-down condition. The bed in our room was also extremely hard and therefore not particularly comfortable.
Housekeeping was another major disappointment. The daily service basically consisted of quickly making or shaking out the bed and providing fresh towels. It was only after four days that the room was actually swept properly – and that was essentially it. For a hotel of this category, this is simply not enough.
The most disappointing part, however, is the entire upper deck with the bar, breakfast area and swimming pool. The whole area looks very run-down and poorly maintained. There are not enough tables because some are broken and have apparently not been replaced. The pictures displayed inside the elevato
A truly worthy hotel for the discerning traveler. Everything is tastefully appointed in soothing tones, with nothing to cause irritation. The cleanliness is impeccable, the linens are fresh, and the hot water flows with excellent pressure. The staff operates with professionalism, resolving any issues quickly and discreetly. One truly feels treated with respect. I thoroughly enjoyed my stay. Thank you.
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Frequently asked questions
Can I book this hotel here?
Not directly. Phnom Penh 51 Hotel & Residences is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 87 300 666, or through the request form on this page.
