Lomhae Kirirom Resort by EHM

Mariya Phal

2 months ago

2/5

The environment is great on top of the mountain but the restaurant service staff was very rude. Me and a group of friend went there on a 28th-June-2026 everything went well until we decide to had lunch at the restaurant. We first get invite to sit outdoor while the indoor was reserve for VIP (private lunch). 1. Got surprise by a girl service given me the food menu what shocked me is I don't even sit down yet. She ask "Please hurry up order food, I still have many guests waiting to order" I swear I never meet this type of rushing service. The way she asking is very cool tone like we are unwelcoming. 2. We order 3 courses of meal with some drink at around 11:30am the waitress told us to wait around 15-20 minute we said ok. 3. The worst part we got 1 food (ញ៉ាំស្វាយត្រីឆ្អើរ) in 15 min with rice but then once the VIP come to having lunch they stop make our food. We had waited till 1pm. Me and my friend asking 2 times to the services team to check how was my food they just go in and never come back to give us any answer. Until we got upset and went to check the bill they said ohhh sorry your order was not being made yet. Nothing to say but feel all of the staffs doesn't pay attention to normal guest. So be aware if they have VIP. Even I come to order the before the VIP arrived at least 30-40 minute. Never got treated before; management should take a look at your staff and well train.

angel vasana

4 months ago

5/5

Incredible location, good service. the rooms had some flaws and the food wasn’t great. There’s a lot of fun things to do at this resort but the view is about all that you need. Stunning outlook over the jungle that starts off as fog and slowly burns away to reveal the jungle below as you sis your coffee. Still my best resort to be back every month here

S. oo

6 months ago

5/5

I had a wonderful stay at Lomhae Kirirom Resort by EHM. The hotel has a beautiful natural view, surrounded by fresh air and peaceful greenery, which made the whole experience very relaxing. All the staff were extremely kind, friendly, and always willing to help. They made us feel welcome from the moment we arrived and were attentive throughout our stay. The rooms were clean, tidy, and well maintained. Everything was comfortable and well prepared, which made our stay even more enjoyable. Overall, it was a lovely experience, and I would definitely recommend this resort to anyone looking for a peaceful getaway in Kirirom.

Olivia H

5 months ago

4/5

The resort is really nice and the staff is globally nice. The only issue I encountered was with the vip bus room, with the bathtub outside. It seems nice but there is enough hot water to soak your feet. Instead of explaining about that, the hotel sent two different employees who came and test the temperature of my bath with their hands not clean. After one hour I gave up. The day after I decided to take a cold bath during the daytime and my boyfriend asked me to cover myself because there were some employees repairing the roof of the room nearby, with a view on me. I understand that the staff doesn’t have bad attention but they should be more careful and act more seriously. Also there is not point of paying 160$ a room with a bathtub outside when there is not enough water to fulfill the bathtub and no fence to properly hide the terrace. Except that the bed was comfortable and the resort is really nice.

Jude

2 months ago

1/5

We stayed in one of the deluxe tents during our visit. The overall view was absolutely beautiful. However, despite there being signs asking guests to keep quiet at night, the hotel did not enforce these rules. Several guests were drunk and rowdy well into the night, causing a lot of disturbance and making it difficult to relax. The hotel should do a better job of enforcing its quiet hours. I also visited micro cafe at the upper hillside location and ordered an iced latte. Unfortunately, I wasn’t informed until after I had already paid that they were out of ice. Since the employee was busy with other customers, I didn’t want to make things difficult by asking for a refund, so I accepted it as a hot latte instead. I then decided to try my luck at the micro cafe lower hillside location next to the restaurant to see if they could spare some ice. I explained my situation to the cashier, but her first response was, “I can’t hear you,” in a rude tone. I explained it again, and this time she replied, “I can’t give you ice. I have to save it for my other customers.” I completely understand if you can’t give me ice—that’s not the issue. What bothered me was the way I was treated. Throughout the interaction, she came across as rude and visibly annoyed that I had even asked. Her attitude made me feel like I was inconveniencing her, even though I was simply trying to find a solution after already paying for an iced drink. A little kindness and professionalism go a long way. I hope the s