4 months ago
Honestly super disappointed with our overall experience at this resort. We had high expectations, especially because we previously stayed at another resort on the island and had a much better experience there. Given that this is the more well-known and established resort on the island, along with its pricing and reputation, we expected a higher standard of quality and service. Unfortunately, the resort felt old and outdated in many areas. The rooms were plain, lacked character, and appeared in need of renovation. Some corners of the walls were damaged and had not been repaired, which gave the space a neglected feel. The bathroom amenities also felt super low quality and did not match the premium rates being charged. The pool areas were another disappointment, as we noticed leaves and trash in the water, which affected the overall atmosphere and maintenance standards. Dining in the evening restaurant was also underwhelming. While I understand that island destinations often come with higher prices due to logistics, the pricing here felt excessive for what was offered. The portions, service quality, and overall experience did not reflect the cost. Service was particularly slow, and I had to ask staff several times for simple requests before receiving assistance. What disappointed me most is that the resort seems to rely on its long-standing name and popularity rather than continuing to improve and modernize the property. Hospitality trends evolve, and guests paying premium pric
