Kirirom Crystal Hotel

Hemoride riecht

2 months ago

5/5

That hotel has some pretty good rooms, but also some not so good (smelly, smoke). But the staff makes up for that, their english is surprisingly good. They are very friendly and very helpful (much more than I would have hoped for!) . So after a first not so good impression of my first room (where I actually considered to cancel and switch hotels), the staff went out their way to make it right, and they did successfully! So this is a good review for a Hotel with some problems, run by humble and nice people, who effectively(!) try to do their best within their means. I can understand some of the bad reviews here, but after my experience with the staff, many of these customers likely behaved very impatient and impolite and likely didnt even give them a chance to fix whatever issues were there. (its a harsh world, we all try to survive, no reason to put others down beside them being cooperative) . Tips: If the aircon is seemingly not really working, for me it took 1-2 hours until it finally blew real cold air (I booked spontanious, so they had no time to prepare much). And if you get a smelly (smoke) room, just dont accept it, ask them to switch until its right, they are very cooperative and their english was really good.

That Random Guy

3 months ago

3/5

You get what you paid for, hotel is bit old but still manageable. If you are looking for calm hotel for cheap prices this will be a good option. Don’t expect everything to be perfect as its old hotel

Sou Phea

8 months ago

1/5

This is unacceptable. This hotel confirmed our booking for the 17th–18th and took our payment. When we arrived, the hotel said there was no room available. I expect a proper apology and a full refund immediately.

Lyda Hak

7 years ago

3/5

Vietnamese owned hotel or else it's popular among Vietnamese n its group tours. Facilities are mostly fine, small parking space for bike n car, perhaps 3 or 4 cars can accommodate here. Wifi though is pretty fast. On the downside would be slow running n no hot water n its breakfast service. If you live on higher floor, the water is slow n not warm enough. The breakfast is perhaps something you may want to escape if you don't mind. Kind of messy n dirty n food esp veggie is in bad condition like it's been in the fridge for some while. Overall, if you are on budget, not bad at all to stay for a short period of time.

Lauren Lee

7 years ago

4/5

A very relaxed hotel with good prices. Our room was good, comfortable and cool. The service here is great, everyone is kind and helpful. Only downside would be some stianed towels and the lamp would not work. Otherwise a great place to stay, close to interesting areas and sites.