This hotel advertised a flat screen TV which was not in the room. A pool, which was green and full of rubbish. Room service and a restaurant, which did not exist. The bed linen was dirty and when they cleaned the room they put on the same bed linen. The bath towels were stained and had ants on them. This place does NOT look like the photos and very hard to communicate with staff. They had lost our laundry for over 24 hours and we were overcharged, some clothes returned with holes in them. We asked for a part refund and we were constantly promised the money in a “few days time”. Do not recommend this hotel to travellers.
We loved our stay. The staff was friendly, the location perfect, and the room was nice, clean, and spacious. The swimming pool was perfect and we used it every day. The room included a simple breakfast and also had a fridge. Perfect!
Unfortunately I did not have a good experience here and had to leave early. The only good thing about this place is the friendly staff who is genuinely so sweet and helpful, but that does not change the other facts.. I want to mention that I am a backpacker and used to staying in budget places or dealing with bugs but even this was too far.
1. Our first room was completely ant infested. Like I know this is Cambodia and believe me I just slept in a tent on the beach, so I’m okay with a few bugs. However, once I found 20 in my bed and hundreds in my back pack, I was furious. The hall is ant infested, their front desk is covered, everywhere.
2. Our bed had a duvet INSERT. The one that you DONT wash, with no sheets or anything. No pillowcases either.
3. The staff boasts about the “nice pool” which is literally black water and looks nothing like the photos online. There is no outdoor bar or restaurant area like the photos.
4. The bathroom smells AWFUL. In EVERY room. The toilet seats are black and yellow and so nasty. Also covered in ants. The sink was covered in ants too as well as our bathroom products. It’s not clean at all I can see dirt and cobwebs everywhere.
We finally asked nicely to switch rooms which they gladly did move us to a new one that was significantly smaller but at least no ants. Then the shower doesn’t work. Not even a little, it’s spewing water everywhere.
We eventually contacted Agoda about getting a full refund and to leave early. We were successful wi
It's ok if you just like front desk staff (young but friendly and nice, easy to talk with) and the cheapest price, and if you are insensitive with everything around you like:
1. Broken equipments
2. Old bathroom and floor
3. Bad smell
4. Stuffs are not clean
5. The outside environment is not as nice as the picture, and it is not bright at night
6. Light turn on overnight.
But since the day after sleep there, I have been suffering from allergies due to dirty blankets and pillows.
Scam alert: we booked a deluxe double room which was supposed to have a tv in the room and boasted this incredible breakfast included in the price (photos of breakfast shown on website), as well as free airport shuttle. The tv was clearly taken off the wall, the breakfast was two slices of untoasted white bread, a scrambled egg and half a banana and a 1/4 cup of coffee. The pool was filthy, green in color with bits of plastic trash and string floating in it. There is no free airport shuttle. The pictures are either edited or the hotel has been completely stripped and they are using old photos. Be aware: spend the extra money for a clean pool, better breakfast, ect
Photos of listing with actual photos from our trip for comparison.
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