Incredible hotel, very modern and trendy. Fantastic staff on the front desk really helped with their local knowledge and arranging onward travel. Arriving back to the hotel, always greeted with a smile and genuine interest and what you had been doing and where you had gone!
Pool is amazing as well, overlooking the city!
I've stayed two nights at the hotel and would totally come back. The staff was nice and helpful and the rooms, modern, clean and very nice. I loved their rooftop infinity pool and spent quite some time there. Also the food was quite decent in the restaurant, the breakfast tasted also good amd they have changing daily dishes to order.
We normally do not leave critical reviews, but this hotel brands itself as a resort but falls short of that standard due to items that would be easy to fix. We are giving three stars because the bed was comfortable, the AC worked well in the room (also a powerful ceiling fan), and the breakfast area and rooftop pool were very pretty with great views. As for the negatives:
- The shower flooded the bathroom every time we used it. The shower door did not seal properly and the area around the door was inexplicably the lowest point of the floor rather than the drain. The picture is 20 hours after our most recent shower - you can see that there is still a puddle around the door area but the drain is dry.
- Our view was directly into what seemed to be an office building across a small alley (there were people in there at night, too). While the view is not the hotel’s fault, there was only a blackout curtain provided, so we could not get any daylight without sacrificing privacy. This would be solved with a second set of white curtains that let in light.
- The WiFi was very poor and did not support steaming - we tried on multiple devices at different times of day without success.
- As is standard in Cambodia, you should not flush toilet paper (we confirmed with staff this is the case at this hotel). But there was no waste can in the bathroom or even near the sink outside - instead, the only can was one without a lid under the desk in the middle of the room.
- The pool area is bea
We've stayed at this hotel several times as a family, and we've always appreciated the warm welcome, kindness, and professionalism of the staff. The rooms are spacious and quiet, the rooftop is fantastic with its incredible pool and the bar-restaurant where the food is excellent. And the hotel's location is superb, right in the heart of the city, close to the Royal Palace, the Mekong River, museums, markets... In short, a great place to relax and explore Phnom Penh.
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Frequently asked questions
Can I book this hotel here?
Not directly. Aquarius Hotel & Urban Resort is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 23 972 089, or through the request form on this page.
Where is it?
HW5G+QHX, Preah Ang Phanavong St. (240), Phnom Penh, Cambodia