4 months ago
I had a very disappointing experience at this resort due to the poor customer service and lack of professionalism from the staff. Throughout our stay, it was very difficult to receive proper assistance, and many requests were either ignored or handled inadequately. For example, requests for room cleaning, towel replacement, trash bin cleaning, bathroom maintenance, and water heater issues were not properly addressed. The staff often appeared unhelpful and unfriendly, which made the experience even more unpleasant. The restaurant service was also disappointing. Although the menu offered a wide selection of food and beverages, we were informed that certain drinks, including coffee, could not be prepared because there was no bartender available. In addition, the overall cleanliness of the resort was below expectations, with many areas appearing dirty and poorly maintained. The food portions were very small considering the high prices charged. Overall, I do not believe this resort provides value for the price paid, and unfortunately, I would not recommend staying here.
