I am writing to express my extreme dissatisfaction with my recent booking. The resort is nothing like the photos provided.
The room and pool are significantly smaller than pictured, and the facilities are in poor condition—including broken lighting and an outdated AC unit. Most importantly, there was no water heater and the bathroom was uncomfortably small.
When I raised these concerns, the staff provided no assistance or solutions. I felt so uncomfortable that I decided to leave and forfeit my 50% deposit to stay at a different hotel. I expect a response regarding the misleading representation of your property.
I do NOT recommend to stay here.
Pros:
The View: Decent scenery featuring both mountains and the sea.
Comfort: The bed and towels are in okay condition.
Facilities: There is a dedicated space for dining.
Cons:
Room Quality: The walls are marked up, and the air conditioning is weak—it runs but fails to actually cool the room.
Access: The road to the hotel is long, unpaved (red dirt), and full of potholes.
Pool: Very small and only suitable for children.
Price: it is pricey compare to other hotel
Everything is not acceptable. The road to the place is very difficult to drive to. The room is too small and not clean even the aircon is not working well. The pool is full of dirty stuffs like tree leaves 🍃. I lost some food in the food court. I would say I won’t go there again.
The Road is very bad leading to the Place , and You need to pay 50% for booking and you will not get back your refund if you want to cancel your booking. Overall the road leading to that place just awful and make you lost interest in it. Would not recommend. Although the room is nice I guess.
Whilst certainly in a beautiful location... me and my wife had a terrible experience due to the appalling reception and treatment by the staff. We were made to feel unwelcome from the start. There was also a snake inside our room when we arrived, and even after I had informed the staff, I was the one who had to remove it myself. Furthermore, the room had not been properly cleaned from the prior guests. In addition to all that... the water didn't work half the time, the pool advertised in photos was empty and not filled, even when we and other guests staying there, had requested for it to be refilled several times. We had intended to stay for a full week, however as my wife is currently pregnant, I decided this was no place for her and ended our stay after 3 days, which if anything was 3 days too many.
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