Clean room and staff good service. The receptionist would provide clear information before check-in especially about paid-food and paid-drink in the room. Since the hotel is near the railway and main National road 3, so once awhile you can hear the train honk and trucks driving etc. The free earplugs can be use to reduce the noise. After all, I had a nice trip and good stay there. Would recommend friends to come !
For this price point, this is a very good.
The room is really (really) spacious and nicely decorated, with huge balcony, comfy bed, nice tv, great shower and a tub.
The hotel has 2 swimming and one of them is a real gem (the saltwater pool) and includes a bar and a jacuzzi.
The location, though, is problematic- it’s very close to the train tracks and you can definitely hear the train going. We didn’t find it that bad as other comments indicated, and aside from one time.
One incident really annoyed us and is the reason why 3 stars and not 5- they had a very loud party at 7:30am!!!! Right under our room! With no excuse or anything. I don’t understand how the management finds this normal… really a shame.
The room definitely needs maintenance — the bathroom tiles were slippery and rust-stained, the hot/cold water system was unstable, and the cushions were not clean. The in-room fan didn’t work and was simply collecting dust. If you’re sensitive to noise, note that the nearby train railway can be quite disturbing.
Customer service also left a poor impression. We arrived in the late afternoon and were greeted by a male receptionist whose attitude was unhelpful and unfriendly. He seemed annoyed when we asked to confirm the bed size, which differed from our booking. A smile and some basic customer service training would go a long way.
Definitely won’t return.
Great value for the price. New and clean establishment. Close to the city centre and tourist activities. Nice mountain view.
The only issue is a bit of noise from the nearby train line and the road used by trucks.
Nich or Noch (and her male colleague) at reception were warm and efficient; they even handed us a frosty glass of passion-fruit juice after a three-hour drive, which felt like a VIP welcome. The room was spotless and spacious, and the free Wi-Fi really did zip. Bonus: there’s a great pool. In short: great service and all the amenities you need for a comfy stay. The only quirk? Soundproofing. The hotel is literally very very close to Kampot Railway Station, so trains horn do blare by at dawn. Light sleepers might catch neighbors’ flip-flops through the walls, too. Fortunately the hotel actually gives out earplugs, which kinda helps. If you’re cool with a little early-morning noise, though, it’s easy to overlook. All told, Montage Boutiqe is a solid pick in Kampot town. Think almost-perfect except for the creaky walls. I’d definitely recommend it, especially if you like a cool welcome drink and good vibes.
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