I went to Kampot yesterday afternoon on the 24th of Jan. I checked the rooms was ok with wet bathroom, we ask to see another room before we decide it, the guy who works at the front desk doesn't want to show us. There was no explanation and he had a bad mood he wasn't welcome to the guests at all. A BAD CUSTOMER SERVICES. We decide it to get another hotel was a lot more pleasant even the price is higher.
The room was okay, we had a twin room the beds were two double beds which was very luxurious. However the downside was the lock on our door didn’t work properly so it was difficult to get out the room from the inside and our shower had no hot water, the staff that was at reception didn’t speak English so it was a bit difficult to communicate we also had a lizard in our room. However the hotel overall was clean we had two rooms and my parent’s room was perfect they had hot water and clean room. The site around is a lovely place to visit. Great tourist area!
Last Saturday I booked 2 rooms with Preaek Tuek Chou view and was told that no deposit needed from me. When arriving
, they gave away our booked rooms because of their own mistake. What made it worse was the receptionist’s attitude—he didn’t even apologize, just sat there acting like nothing had happened. Even as we walked out, he didn’t seem to care. I almost thought he’d forgotten how to stand up and apologize. 😡
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