Emerald Residence is a resort hotel in Kampot, Cambodia, at 701, Kampot 070801. It offers Standard and Deluxe rooms, with a large pool at the centre of the property. Standard twin rooms include a balcony, and some overlook the pool. Rooms are fitted with televisions carrying streaming services, and safety deposit boxes are available.
Deluxe rooms sit on the ground floor, opening directly onto the pool area a few metres away, while other room types are located upstairs. Rooms accommodate additional occupants without an extra charge, so groups sharing a single room are not billed per person. Housekeeping and reception are handled by a small team of four.
The hotel sits outside the town centre, roughly a 10 to 15 minute walk from Kampot, away from the bar and club area. That makes it a fit for travellers who want a quiet base with a pool and easy access to town on foot, and for groups or...
Large pool
Ground-floor Deluxe rooms
Balconies with pool views
Streaming-enabled televisions
No extra-guest charges
In-room safety deposit boxes
The area
The hotel is at 701, Kampot 070801, Cambodia, set a little outside the town centre. The walk into Kampot takes about 10 to 15 minutes. The location is away from the bar and club district, which keeps evenings quieter than a central address would.
Good to know
Deluxe rooms are on the ground floor and face the pool and the walkway other guests use, so curtains may need to stay closed for privacy. Balconies are found on the upstairs Standard rooms rather than on the ground-floor Deluxe rooms, and moving from a Deluxe to an upstairs room has been quoted at an additional 5 USD per night. Rooms take extra occupants at no additional charge. Safety deposit boxes are available.
This hotel was nearly 5 stars.
Everything was new and clean. We booked a standard twin room for 4 nights which had a balcony and view of the pool. The beds were so comfortable and the TV had streaming services. The pool was big and clean. It is a bit further out of town but still only 10/15 minute walk - we liked this because it was away from bars and clubs.
However, areas for improvement:
- WiFi didn’t really work in our room, it was slow and patchy.
- The shower (as other reviews have mentioned) did not have great pressure and was either scolding hot or ice cold.
- Nearly every evening there were people being loud around the pool. I had to call reception because people were screaming and jumping in the pool AT 11.30PM, even though the pool is supposed to shut at 10pm. I suggest the hotel enforce these rules more thoroughly so other guests can also enjoy their stay.
Good view, room was clean and nice. I’m satisfied with the price and quality. But the online service was quite slow, late reply and sometimes no response to messages. Please improve the customer service.😐
- Deluxe Rooms are on the ground floor with no privacy. Every other guest has to walk past your room. Anybody at the pool can also look into your room. So you will always need to keep the curtains closed. Is that supposed to be Deluxe?
Online, it shows that Deluxe Rooms have a balcony so I assumed it was upstairs.
When asked to change to an upstairs room, they lie about it “sorry, fully booked”. If you keep asking, they offer it to you for additional 5 USD per night, even though it is a downgrade to a Standard Room.
That’s questionable practice.
- Mold in the bathroom.
- Safety deposit box didn’t work, nobody could help.
- A/C takes ages to cool down.
- Nobody speaks English.
- They don’t offer breakfast nor coffee.
+ However, it is in a good location. Many cafes / restaurants nearby and easy to walk around the city of Kampot.
Emerald residence is so awesome, I've stayed here 6 plus times in last 20 months and absolutely love it, the 4 ladies that do the housekeeping and reception are so friendly and we always have a laugh about things, the downstairs rooms which is where I always stay are so comfortable and u can walk a few metres and u are at the pool, it is definitely my go to place to stay in Kampot and I won't stay anywhere but there in the future, so good and so relaxing, my room is literally 3m behind me in this photo 😀
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Frequently asked questions
Can I book this hotel here?
Not directly. Emerald Residence - Kampot is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 17 777 851, or through the request form on this page.
