Was pleasantly surprised upon arrival at the daline,we checked in, rooms where clean compared to some places I have stayed during my travels, yet lacked attention to finishings, the sink wasn't finished so concrete was on show. After we went to town (1hr walk or 2.5$ tuktuk) arriving back late that evening to the Daline we where confronted by the owner, he started telling us we haven't paid in full, when we had the full confirmation from Agoda, stating we had paid, we showed this to the owner. He started to get aggressive, so we told him it had to be taken up with agoda. We immediately contacted agoda about our predicament, in which they accepted a technical error on there end and they spoke with the owner and compensated him for the mistake made and for us to use the booking as per usual. Problem solved.... no the owner came the next morning and told us we needed to pay the difference. We showed him the email that agoda had resolved the issue directly with him. He stormed off in an aggressive huff.
The next day I was simply asking for help in ordering a tuktuk to town, the owner says things to me like "what do you want now" in a sharp tone.
The facilities in the daline are lovely, the younger male staff member always has a smile and wil help you in anyway he can and the two dogs are beautiful and friendly.
The owner with his extremely uncomfortable and aggressive customer service skills need alot of work.
If you want a pretty place to stay, with good facilities but to be ma
