4 months ago
The best place for staying at Banteay Meanchey. Very clean and great surrounding amosphere. You can choose the room in front of the pool area, just leave the door and you arrive at the pool.
Wonderful
91 reviews on Google
9.0
Availability
8 Oct → 9 Oct 2026 · 1 night · 2 guests
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About The White Palace Hotel &Resort
The White Palace Hotel &Resort is a hotel in Poipet, Cambodia, in the Banteay Meanchey area. It opened around a year before the most recent guest reports, and the building and grounds still read as new. A pool sits at the centre of the property, with a pool team working on it regularly, and some rooms open directly onto the pool area — you can step out of your door and be at the water. Other rooms, including one- and two-bed configurations, are set at the back of the property away from the pool view.
Rooms are kept clean, and the cleaning crew and wider staff are a consistent part of what guests notice. Practical in-room provision is basic rather than resort-standard: there is no telephone in the room, so requests mean a walk to the lobby, and hot water can take around fifteen minutes to run warm. Breakfast is not served and there is no delivery service to the rooms.
The hotel suits tr...
- Rooms opening onto the pool
- Recently built property
- Clean rooms throughout
- Friendly, attentive staff
- Pool area maintained daily
- One- and two-bed rooms
The area
The hotel is in Poipet, Cambodia, in the Banteay Meanchey area, listed at Hotel &Resort in, 010505, Cambodia. It is not in the town centre, and guests report that reaching shops and services means travelling. Without a car, getting to and from the property is difficult.
Good to know
There is no breakfast service and no delivery to rooms. Rooms have no telephone, so any request means going to the lobby in person, and hot water can take about fifteen minutes to arrive. Bathroom floors are slippery and shower slippers are not provided, so bring your own. Reported rates are around $39 per night.
Facts from Google and the hotel's own website.
Facilities & policies
- Good for children
- Wheelchair-accessible entrance
- International phone: +855 78 464 696
According to the hotel's Google Business Profile.
What travellers say on Google
4.5/5 · 91 reviews
3 months ago
Has ghost haunted at room 1-2bed at the back, not the room pool view. According to my experience. The item in room are loudly and missing some pieces like towel… and the bathroom floor are slippery.
3 years ago
Not sure if I stayed at the same hotel that got 5/5 ratings. If you call yourself a luxury resort, you should at least have normal rolls of toilet papers, (not that flimsy tissues-like ones) hand soaps, and slippers for taking showers. We had to wear our flip flops in the showers for fear of falling on that slippery floor and cracked our heads open. Yes, this hotel looks new, clean, and nice now; staff were very friendly, the cleaning crew, pool guy constantly out there working hard. This hotel was only opened for about a year and already there's signs of wear and tear; bathroom door won't closed all the way, walls already worn and torn, sidewalks in front uneven and cracked. We only stayed here because there wasn't much options while visiting our relatives nearby. For the amount we paid for each night, this hotel is more expensive than the 4-star hotels we stayed in Siem Reap, and those comes with free breakfast also; this one does not. It would be helpful if your list of instructions were also in English, Cambodian people are not the only guests staying at this hotel. English is my first language; I still can read and write a little bit in Khmer, but the majority of people does not. And on a side note, only tip the maids directly if you see them. Otherwise when you checked out, the front desk people will just use your key cards to grab that cash before the maids get to it. I've seen this happened multiples times in different hotels while vacationing in Cambodia.
3 years ago
Definitely NOT a luxury hotel. Selected this given the close proximity to my relatives’ home, but location is not in the center of the town and they charge $39 a night compared to about $20 at Nasa in town. Hot water took about 15 mins to become hot. No phone in the room so had to walk outside to the lobby for help. No breakfast and no service delivery — if you don’t have a car, forget about it. Would not recommend this for foreigners traveling and recommend staying in town instead. Definitely not worth paying double.
4 months ago
Free show, service very bad and over pice.
Reviews published on Google, shown as written by their authors. Google returns at most five per place. See all on Google
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Frequently asked questions
Can I book this hotel here?
Not directly. The White Palace Hotel &Resort is not a partner hotel, so we have neither its live availability nor its rates. You can send them your dates and they answer you by email.
Will I be charged anything?
No. Heroes Hotels takes no payment for this hotel and holds no room. Any payment is agreed directly with the hotel.
How can I contact them?
By phone on +855 78 464 696, or through the request form on this page.
Where is it?
Hotel &Resort in, 010505, Cambodia
Is it wheelchair accessible?
Yes, the entrance is wheelchair accessible according to the hotel's Google profile. Ask the hotel about the rooms and bathrooms before you book.
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08/10/2026 → 09/10/2026 · 47 hotels on the map
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