2 months ago
We weren’t staying at this resort—we had booked accommodation nearby. We only stopped by because we had lost our internet connection, the road ahead was damaged and muddy, and we wanted to take a short break, have a drink, and use the Wi-Fi. When we arrived, we couldn’t find any staff, so we looked around for someone to ask for help. Eventually, we found a lady, but instead of welcoming us, she looked down on us and made us feel very uncomfortable. Unfortunately, her attitude made us feel like we weren’t welcome just because we weren’t guests. She spoke to us in a disrespectful way and even made us feel as though she thought we were thieves, when we were simply looking for help and information. Whether someone stays at your resort or not, everyone deserves to be treated with kindness and respect. A little hospitality can make a big difference. Sadly, this experience left us with a very negative impression, and I hope the management will address this so future visitors are treated better.